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Polar Reviews

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Overall Rating

5.0
7 Reviews
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About Polar

Polar is a company that specializes in wearable technology for fitness and wellness. The company was founded in 1977, with a focus on finding undeniable truths about the human body. They offer a range of products such as watches, sensors, accessories, and apps and services. Polar's product collection includes watches for running, fitness and wellness, cycling, outdoors, and multisport and triathlon categories. Some of their popular watches are the Ignite 3, Pacer Pro, Vantage V2, and Grit X Pro. The sensors range from heart rate monitors to horse sensors, including the Polar Verity Sense, H10 Sensor, and Equine Heart Rate Monitor for Riding.

Polar's accessories include wristbands, straps, power and cables, and mounts and adapters. Polar offers apps and services like Polar Flow, compatible apps, smart coaching, and a developer program.

Today, Polar continues to be a pioneer in wearable technology for fitness and wellness, with a passionate team of athletes leading the charge.

Polar Pros & Cons

Pros of polar.com:

  • Convenient Payment Methods: Supports payments in USD only and accepts various payment methods including credit/debit cards, Apple Pay, and Google Pay.
  • Autopay Service: Offers an Autopay service for automatic bill payments from a bank account or credit card.
  • Customer Support: Provides customer support through a chat feature on their website and multiple email addresses for different types of support.
  • Return Policy: Allows returns within 30 days of purchase, with products needing to be unused and in good condition.
  • Free Shipping: Offers free shipping via US Mail on orders over $100.
  • Robust Sports Ecosystem: Polar provides a robust sports ecosystem with advanced training plans and lab-grade accessories, making it a go-to brand for serious runners and athletes.

Cons of polar.com:

  • Limited App Functionality: The Polar apps, such as Polar Flow and Polar Beat, can be complex and require occasional firmware updates, which can be inconvenient.
  • Notification Issues: Some users experience issues with notifications not appearing automatically and requiring a wrist raise to appear.
  • Limited Indoor Cycling Support: The Polar Vantage M3, for example, has limited indoor cycling and ANT+ sensor support.
  • HR Accuracy Issues: At launch, some models like the Vantage M3 may require further improvement in HR accuracy.

Additional Notes: Polar's products, such as the H10 heart rate sensor, have their own set of pros and cons, including reliability in various sports and potential issues with accuracy in certain conditions.

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Polar Customer Reviews (7)

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Dagman Akhtakhanov
Dagman Akhtakhanov
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Feb 15, 2023
Wendell Brown
Wendell Brown
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Feb 11, 2023
Jake Sutton
Jake Sutton
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Feb 11, 2023
Gloria Hatley
Gloria Hatley
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Feb 11, 2023
Emily Franklin
Emily Franklin
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Feb 11, 2023
William Lacroix
William Lacroix
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Feb 10, 2023
Harold Dix
Harold Dix
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Feb 10, 2023

Polar Customer’s Q&A

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Polar Features and Benefits

Key Features and Benefits of Polar.com:

  1. Training Benefit:

    • Textual Feedback: Provides feedback on the effectiveness of each training session based on heart rate zones.
    • Heart Rate Zones: Tracks time spent and calories burned in different heart rate zones.
  2. Polar Beat App:

    • Live Heart Rate and Voice Guidance: Offers real-time heart rate monitoring and voice guidance during workouts.
    • Personalized Feedback: Provides personalized feedback on every workout.
  3. Polar Flow Web Service:

    • Comprehensive Training Diary: Logs all training sessions for a comprehensive training diary.
    • Advanced Training Analysis: Offers more advanced training analysis and progress reports.
    • Data Sharing: Allows sharing of training sessions with friends on social media.
  4. Continuous Heart Rate Tracking:

    • 24/7 Activity Tracking: Tracks daily physical activity automatically, including activities with little wrist movement.
    • Heart Rate Monitoring: Continuously tracks heart rate, detecting high activity and recording heart rate continuously.
  5. Polar Club:

    • Heart Rate Based Training: Offers real-time heart rate based guidance for group exercise classes, helping instructors guide exercisers individually and as a group.
    • Motivational Rewards: Provides group and individual rewards, such as zone time or calorie trophies, to motivate exercisers.
  6. Compatibility with Sensors and Trackers:

    • Compatible with several Polar heart rate sensors and fitness trackers, making it easy to integrate with various devices.

These features and benefits collectively enhance the user experience by providing detailed feedback, advanced analytics, and motivational tools for effective training and fitness tracking.

Polar Pricing

Polar.com does not provide detailed pricing information on their website. However, they offer a 30-day return policy for their products, including heart rate sensors, activity trackers, and bike computers. For specific pricing, it is recommended to contact Polar directly or visit a retailer that sells their products.

About Polar.com Payment Method?

Polar.com supports payments in USD only and accepts a variety of payment methods including credit/debit cards, Apple Pay, and Google Pay. Customers receive a receipt from Polar via Stripe for each transaction made. For convenience, they also offer an Autopay service, where bills can be paid automatically from a bank account or charged to a credit card of choice. To sign up for Autopay, customers can log in to their online account and provide the required information. This ensures a seamless and secure transaction process for all purchases.

Polar FAQs

FAQ

How To Open A Polar Account?

To open an account on Polar.com, follow these steps:

  1. Go to polar.com/flow.
  2. Click Sign in in the upper right corner.
  3. Select Create your Polar account to access Flow!
  4. Fill in the needed information.
  5. Read and agree to the Polar Terms of Use and Polar privacy policy.
  6. Click Create account.

Remember, the username is always the email address used to register. Enjoy exploring Polar's services!

FAQ

Polar Alternatives

Here are the top 10 alternatives to Polar.com:

  1. Triple Whale: Centralizes metrics from all tools into one place, simplifying information and saving time.
  2. Looker: Supports a discovery-driven culture throughout the organization with its web-based data discovery platform.
  3. Supermetrics: Helps marketers and analysts move data from popular marketing and ad platforms to their favorite analytics, reporting, and data warehouse platforms.
  4. Mailchimp All-in-One Marketing Platform: The #1 Email Marketing and Automations platform for growing businesses.
  5. Heap | by Contentsquare: Another popular alternative.
  6. Evernote: A freemium app for note-taking, organizing, task management, and archiving.
  7. Calibre: A free and open-source e-book computer software application suite that organizes, saves and manages e-books, supporting a variety of formats.
  8. Pocket: A freemium app for managing a reading list of articles from the Internet.
  9. Google Keep: A note-taking service developed by Google.
  10. Simplenote: A note-taking application with markdown support.

These alternatives offer a variety of features that might suit different needs. It's recommended to explore each one to find the best fit. Remember, the best alternative depends on specific needs and preferences.

FAQ

What is Polar's return policy?

Polar Online Store purchases may be returned within thirty (30) days. Items should be returned unused and in good condition, with a completed RETURN FORM and a copy of the packing slip, to Polar’s Return Center. Shipping costs are refunded on damaged or defective products only. Software refunds will only be issued when the software is returned in its original sealed packaging.
FAQ

Can I expedite my shipping at Polar?

UPS Next Day Air is available at Polar. However, due to COVID 19 restrictions, Polar can not guarantee that orders will be processed the same business day.
FAQ

Can I order by phone at Polar?

No, it is not possible to place an order at Polar by phone at the moment.
FAQ

Does Polar ship internationally?

No, Polar only ships to the US. All shipments are shipped based on your choice during checkout process.
FAQ

When will I receive my Polar order?

Your Polar order will ship from their warehouse located in NY within 48 hours of order receipt (excluding weekends and holidays, or in the event that inclement weather prevents regular business operations). Shipping time is calculated from the time the item leaves the warehouse to when it arrives at your door. The standard delivery time of Polar’s UPS Ground service is 1 to 5 working days. The standard delivery time for US Mail shipping ($5 flat fee) is 3 to 5 working days.
FAQ

What payment methods does Polar accept?

Polar accepts a variety of credit cards including Apple Pay, American Express, Discover Card, MasterCard, Google Pay, and VISA.
FAQ

Polar.com Return Policy?

Polar.com's return policy allows customers to return items within 30 days of purchase. Products must be returned unused and in good condition, along with a completed return form and a copy of the packing slip. Refunds are issued in the original form of payment, and shipping costs are refunded only for damaged or defective products. For defective items after 30 days, the Polar Warranty Policy applies, offering repair or replacement. As for the shipping policy, Polar offers free shipping via US Mail on orders over $100. Orders are typically processed and shipped within 2-3 business days and delivered in about 5 business days. Shipping options include UPS Ground or UPS SurePost, and shipping costs are calculated during checkout.

FAQ

How can I contact Polar.com customer support?

To contact Polar.com customer support, the recommended method is to use the chat feature on their website. Alternatively, customers can reach out via email. For general inquiries, the email address is customer.service.usa@polar.com. For support related to the Polar webstore, the email is customerservice.usa@shoppolar.com. For professional products like Team Pro, Polar Club, and PolarGoFit, the contact email is us.b2bsupport@polar.com. Customer service operates from Monday to Friday, 8:30 AM - 5:00 PM EST. It's noted that there may be delays in response times due to high contact volumes.

FAQ

What are the features of Polar Grit X2 Pro?

The Polar Grit X2 Pro is a premium outdoor multisport watch designed for adventure. It features a sapphire crystal glass AMOLED display for clear visibility, and a stainless steel front casing for durability. The watch is equipped with dual-frequency GPS for accurate location tracking and includes full-color topographic maps for navigation. It also offers a biosensing unit powered by Polar Elixirâ„¢, which includes an improved heart rate sensor. The Grit X2 Pro supports over 150 different sports, has music controls, weather updates, and phone notifications. It's built to withstand extreme conditions with MIL-STD 810H durability and is water-resistant up to 100m. The display also doubles as a flashlight, and the watch allows for personalization with changeable wristbands and customizable views.

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