Polar Reviews

Polar.com supports payments in USD only and accepts a variety of payment methods including credit/debit cards, Apple Pay, and Google Pay. Customers receive a receipt from Polar via Stripe for each transaction made. For convenience, they also offer an Autopay service, where bills can be paid automatically from a bank account or charged to a credit card of choice. To sign up for Autopay, customers can log in to their online account and provide the required information. This ensures a seamless and secure transaction process for all purchases.

Polar.com's return policy allows customers to return items within 30 days of purchase. Products must be returned unused and in good condition, along with a completed return form and a copy of the packing slip. Refunds are issued in the original form of payment, and shipping costs are refunded only for damaged or defective products. For defective items after 30 days, the Polar Warranty Policy applies, offering repair or replacement. As for the shipping policy, Polar offers free shipping via US Mail on orders over $100. Orders are typically processed and shipped within 2-3 business days and delivered in about 5 business days. Shipping options include UPS Ground or UPS SurePost, and shipping costs are calculated during checkout.

To contact Polar.com customer support, the recommended method is to use the chat feature on their website. Alternatively, customers can reach out via email. For general inquiries, the email address is customer.service.usa@polar.com. For support related to the Polar webstore, the email is customerservice.usa@shoppolar.com. For professional products like Team Pro, Polar Club, and PolarGoFit, the contact email is us.b2bsupport@polar.com. Customer service operates from Monday to Friday, 8:30 AM - 5:00 PM EST. It's noted that there may be delays in response times due to high contact volumes.

The Polar Grit X2 Pro is a premium outdoor multisport watch designed for adventure. It features a sapphire crystal glass AMOLED display for clear visibility, and a stainless steel front casing for durability. The watch is equipped with dual-frequency GPS for accurate location tracking and includes full-color topographic maps for navigation. It also offers a biosensing unit powered by Polar Elixir™, which includes an improved heart rate sensor. The Grit X2 Pro supports over 150 different sports, has music controls, weather updates, and phone notifications. It's built to withstand extreme conditions with MIL-STD 810H durability and is water-resistant up to 100m. The display also doubles as a flashlight, and the watch allows for personalization with changeable wristbands and customizable views.

Your Polar order will ship from their warehouse located in NY within 48 hours of order receipt (excluding weekends and holidays, or in the event that inclement weather prevents regular business operations). Shipping time is calculated from the time the item leaves the warehouse to when it arrives at your door. The standard delivery time of Polar’s UPS Ground service is 1 to 5 working days. The standard delivery time for US Mail shipping ($5 flat fee) is 3 to 5 working days.

Polar Online Store purchases may be returned within thirty (30) days. Items should be returned unused and in good condition, with a completed RETURN FORM and a copy of the packing slip, to Polar’s Return Center. Shipping costs are refunded on damaged or defective products only. Software refunds will only be issued when the software is returned in its original sealed packaging.

Polar accepts a variety of credit cards including Apple Pay, American Express, Discover Card, MasterCard, Google Pay, and VISA.

UPS Next Day Air is available at Polar. However, due to COVID 19 restrictions, Polar can not guarantee that orders will be processed the same business day.

No, it is not possible to place an order at Polar by phone at the moment.

No, Polar only ships to the US. All shipments are shipped based on your choice during checkout process.